How does Google Cloud Zendesk integration improve customer support operations?

[David James]

I’m looking into using Zendesk with Google Cloud and was wondering how does this integration actually improve customer support operations? Has anyone here used it, and what benefits did you notice?

 

[louisegrant]

It handles requests by routing them automatically, figuring out the mood, providing possible answers, and translating text to improve and quicken support.

 

[meena]

Integrating Zendesk with Google Cloud enhances customer support by enabling smarter data management, faster response times, and AI-powered insights. You can auto-route tickets, access real-time analytics via BigQuery, and integrate with Google Workspace for seamless agent collaboration. Users report improved efficiency, better ticket resolution, and more personalized customer experiences.