Why is the Trello desktop Google passkey not displayed in the SaaS app?

[Olivia Mathew]

Can you explain Trello desktop Google passkey not displayed in the SaaS app.

 

[meena]

The Trello desktop Google passkey may not show in the SaaS app due to browser restrictions, account sync issues, or unsupported passkey integration in the app.

 

[markshelton]

The Trello desktop Google passkey might not display in the SaaS app due to syncing issues, outdated app versions, or mismatched login credentials. Passkeys also rely on browser or OS-level authentication, so if not set up properly on the desktop, it won’t reflect in the app. Ensure passkey setup on your device, update the app, and check Google account integration settings.

 

[SK_tech]

There could be a few reasons:

• You might’ve set up the passkey on a different browser or device.
• Trello desktop might not support passkeys yet — some apps only work with browser-based login.
• If you're using a password manager or security key, it might not be linked properly.

Try logging in from the browser first and see if it shows up there. If it works, the issue’s probably with the desktop app not picking it up yet.